Shelia Hughes - 2004 Winner of the Bernard C. Brook Employee of the Year Award

Our staff represents and assures the enduring strength of both WEL and Truck Claims. Our Employee of the Year recognizes outstanding contribution to us, you and our industry. This year we are proud to honor Shelia Hughes our 2004 Bernard C. Brook Employee of the Year.

As Senior Underwriter in charge of our Non Fleet Renewals, Shelia is familiar to almost all of our retailers. It is wonderful to report to you that her leadership is responsible for a noticeable, almost dramatic, improvement in our quotation consistency and renewal retention. By any definition we are beyond pleased with Shelia’s underwriting skill, attention to detail, and friendly manner with our customers. She provides excellent feedback to her supervisors and good hands on training to her assistant, Eric Hicks. The constant praise we receive from our underwriting staff and our retail agents with regard to Shelia’s handling of renewal matters ands concerns is gratifying.

Shelia’s co-workers applaud her helpful, pro-active and unflappable nature. Consistently offering help to others without being asked combined with always going beyond that which is required (and each with a warm smile) are repeated compliments.

Shelia’s co-workers, Dad and I express to her our sincere appreciation for going beyond the extra mile. We’re pleased to extend to her and her family some extra vacation time at The Olde English Tudor Inn in Gatlinburg, TN. Shelia, please relax, shop, and let us appreciate how much you do for all of us while you’re away.

Past BCB Award Winners

	LaRue Sox - 2003 Winner
	Tena Clark - 2002 Winner
	Hamilton Baird - 2001 Winner